To be ever building the professionalism, integrity, and honor of the trades.
People Who Care
We truly care about helping people—our customers, each other, and our community. The technician or plumber who comes out to your home is professional in attire, experience, and character. Every employee we hire- from our repair specialists to our customer support team- has had a full background check and drug test prior to employment with Thornton & Grooms.
We are a team of skilled professionals who undergo regular training to provide topnotch service at a fair cost. Hiring Thornton & Grooms HVAC technicians or plumbers means you’re hiring a knowledgeable, respectful team you can trust in your home.
We’ll listen to your concerns, deliver the right solutions, and always be transparent about our pricing. That way, you know you’re getting a good value for the cost. Also, we’ll clearly communicate what our service consists of, and then we’ll make good on our promise of high-quality and efficient craftsmanship.
For all service calls, our team values follow-through and accountability. For example, we show up on time, properly clean up after ourselves to your expectations, take care of your home and belongings, and dedicate ourselves to resolving your issue.
Thornton & Grooms strives to build our reputation and brand around customer service and integrity. We truly care about providing 5-star service to our customers and our community. With thousands of 5-star Google reviews (we reply to every review!), it seems our customers agree. And every time a customer refers us to a friend or family member, we’re honored by their trust in us and want to thank them through our referral club.
Since 1937, we’ve cared deeply about community involvement. Whether we’re donating to a local school sports team or installing a new HVAC system for somebody in need, we love to give back to our community.
When you’ve been in business for as long as we have, you know a thing or two about adapting to the changing needs of your customers. Customers already have enough to deal with, so we offer friendly and convenient service from the first call to post-process follow-through.
Working with Thornton & Grooms means you’ll receive flexible, easy-to-schedule same-day or next-day appointment options. Even our financing options are convenient! We’re responsive to all customer needs and will reach out to you with clear communication about the next steps.
We Care Guarantee
We back up our professionalism, reputation, and convenient services with our We Care Guarantee because we stand behind everything we do. We promise to deliver 5-star service to our customers and our community every time.
Thornton & Grooms
24565 Hallwood Court
Farmington Hills, MI 48335